Questions come up when you're building your creator business. Our Product Specialists are here to help with guidance, troubleshooting, or whenever you need a hand.
Inspiration strikes at midnight? We're here for it. Our Product Specialists are available 24/7, ready to help whether you're sending your newsletter at dawn or setting up automations late at night.
Ways to reach our Product Specialists
In-app messenger
For quick questions and instant support, use our in-app messenger powered by Intercom. It's right there when you're working in Kit, no need to switch contexts or lose your train of thought.
Click the circle with your name and avatar, then select "Help" from the dropdown menu.
And here's how it looks:
If you don't see the Intercom icon, try these steps:
First, scroll to the bottom-right corner of your screen. If you've minimized your browser or adjusted the zoom, the icon might be hidden just out of view.
Still not seeing it? Your browser might be blocking Intercom. Try adjusting your browser settings or switching to a different browser.
Quick fix: Disable your adblocker temporarily. While Intercom isn't an ad provider, some adblockers block JavaScript with tracking functionality, which can hide the chat icon.
Email support
Have a complex issue or need to share several screenshots? Email us at [email protected]. This works best for detailed questions that need more troubleshooting on our end. We typically respond within 24 hours.
To help us assist you faster, include:
Your account email address
A description of what you're experiencing
Screenshots or error messages (if available)
Find answers instantly in our Knowledge Base
Sometimes the fastest help is self-service. Our Knowledge Base at help.kit.com has more than 400 articles covering everything from feature walkthroughs to troubleshooting tips. It's like having a product manual that's actually helpful.
Support: Frequently Asked Questions
What if a have a lot of questions?
Send us a list of your questions to [email protected] and we will do our best to answer them as soon as possible.
What if I reply in the middle of the night?
Our support is 24/7, there's always a Product Specialist ready to help.
If I have to leave the chat, will I still get a response?
Yes. You can check back when you have time, or we can add your email to the chat thread so you can follow up later.
How often is the Knowledge Base updated?
We update it constantly. If you notice an article that needs an edit or isn't as helpful as you'd like, let us know so we can improve it.