As a creator, keeping track of your email marketing effectiveness is important to your business's success.
To do this, you can enable email notifications for key email marketing activity within your Kit account:
Account Summary: Get a weekly or monthly summary of your Kit account activity for the week/month. The account summary email includes:
The number of subscribers who joined your list
The number of emails you've sent in the past week/month (including your open rate over the last 90 days)
The number of sales you've made (including the total revenue and average revenue)
Subscribes: A new subscriber joins your list
Purchases: Someone purchases your Kit product
Cancellations: A customer cancels their subscription to your Kit product
Recommendations: When a creator starts recommending you on the Creator Network
NOTE: We send Purchases notifications only when someone buys a product you sell through Kit. We won't send email notifications when someone sends a tip or buys a product you've hosted on a third-party platform.
To enable or disable account notifications, click your name at the top right of the navigation > Settings.
Then, click Notifications in the left sidebar.
Select the account notifications you want to enable or disable, and we'll save your preferences automatically.
To disable all account notifications at once, click Turn off all notifications.
Notifications are managed at the user level. This means that any team member added to your Kit account, whether they are admins or editors, can customize their notification settings by logging in to your account with their personal credentials.
FAQs
How often will notifications be sent?
To avoid too many notifications, email notifications for new subscribers, purchases, cancellations, and Recommendations will be sent every hour.
For example, if you make a sale at 4:15 p.m., and then two more sales at 4:33 p.m. and 4:45 p.m., you'll receive one notification for the three sales at 5 pm.
When will the account summary email be sent?
You’ll receive the weekly account summary email every Friday.
If you choose to receive a monthly account summary email, you'll receive your summary for the previous month on the first of next month.
Will I get notified of subscribers who join via API?
Yes! If you’re using another tool to send subscribers to Kit (e.g., Elementor or Sumo), those subscribers will be included in your account notifications.
Will I receive notifications for subscriber imports?
No, you’ll be notified of new subscribers who sign up only via a Form or Landing Page.
I didn't receive a notification for one of my new subscribers. What is going on?
You will be notified hourly of new subscribers, but only if those subscribers confirmed their subscription within that time period.
This is because we query our database for confirmed subscribers within the hour. If the subscriber confirms later, we will fail to send a notification for them.
I wasn't notified about a new purchase. What's the problem?
Currently, we send notifications only for purchases of your products on Kit (excluding tips). If the purchase was related to a subscription or connected with Kit via a third-party app, the notification will not be sent.
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