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Subscriber attribution: how subscribers first found you

See the channel, campaign, and link each subscriber came from by adding UTM parameters to the links pointing to your Kit Forms and Landing Pages.

Attribution tracking shows you where each subscriber came from—the traffic channel, the campaign, and even the specific link they clicked before signing up. Over time you can see which channels and campaigns are actually growing your list.

Kit records the referring page automatically. To capture channel and campaign data too, add UTM (Urchin Tracking Module) parameters to the links pointing to your Kit Forms and Landing Pages, then share those links with your audience.

When someone clicks one of those links and subscribes, their data appears in the How they first found you and How they subscribed sections on the left of their subscriber profile:

In the screenshot above, this subscriber signed up through a Form called "Black Friday promo" after clicking a Black Friday ad on Facebook.

In this article:

How to set up attribution tracking

Add UTM parameters to your links

Referrer data arrives on its own, but it only tells you the page someone was on right before they subscribed. UTM parameters tell you how they got to that page (source and medium), which campaign brought them there, and which link or ad they clicked.

Format your links like this:

[your link URL]?utm_source=value&utm_medium=value&utm_campaign=value&utm_term=value&utm_content=value

Replace each value with something short and descriptive, and leave out any parameter you don't need. A finished link for a Black Friday ad on Facebook might look like this:

https://mysite.com/newsletter?utm_source=facebook&utm_medium=paid_social&utm_campaign=black_friday_sale&utm_content=ad_v1

A free tool like the Google Analytics Campaign URL Builder will build these links for you.

NOTE: For links inside your Kit emails, you don't need to tag anything by hand. Kit can add UTM parameters to every email link automatically—turn it on in your account settings.

Keep the parameters intact through signup

Kit can only save attribution data if the UTM parameters are still on the URL at the moment someone subscribes. So point your tracked links straight at the page holding your Form or Landing Page, with as little to click on along the way as possible.

Say someone clicks https://myblog.com/newsletter-freebie?utm_source=instagram&utm_medium=social, sees your Form on the page that loads, and subscribes. The parameters are still there, so their attribution data is saved.

Now say someone else clicks the same link, wanders through a few other pages, then comes back to https://myblog.com/newsletter-freebie without the UTM parameters and subscribes from there. The parameters are gone, so there's no attribution data to save.

What each attribution field means

Two things to know before you read the data:

  • Attribution is recorded only for people who subscribe. Visitors who see your Form or Landing Page and don't sign up aren't tracked.

  • If someone subscribes to more than one Form or Landing Page, their attribution stays with the first one they subscribed to.

Referrer

The URL of the page someone was on right before they subscribed through your Form or Landing Page.

If they clicked a link in your blog post at https://myblog.com/going-adventuring and subscribed, that blog post URL is the referrer.

NOTE: Hover your cursor over the referrer URL to see it in full.

UTM source

The platform or channel the subscriber came from.

Example values: google, facebook, instagram, kit.

UTM medium

The type of traffic channel the subscriber came from.

Example values: search, social, paid_social, cpc, email.

UTM campaign

The marketing campaign that led to the signup.

Example values: black_friday_sale, free_checklist, webinar_promo.

UTM term

The keyword behind the paid search ad that led to the signup.

If you ran a paid search ad for your Landing Page on the "lightroom presets" keyword and someone clicked it and subscribed, the UTM term is lightroom+presets.

UTM content

A value that tells apart two links pointing at the same Form or Landing Page. Useful when:

  • One page links to the same Form or Landing Page in several places, and you want to know which link got clicked

  • You're A/B testing ads or running targeted ads and want to know which ad brought someone in

Example values: top-cta-link, ad_v1.

Why attribution data shows as unknown

When a subscriber profile shows "unknown," one of these is usually the reason.

The UTM parameters weren't on the link

Either the link wasn't tagged when that person subscribed, or the parameters went missing along the way. That happens when:

  • Someone clicked your tracked link, visited a few other pages, then came back to subscribe without the parameters

  • Your tracked link points to a non-Kit page and the parameters were dropped before they reached your Form or Landing Page

  • Someone typed your Form or Landing Page URL into their browser address bar

  • Someone used a bookmark that doesn't include your UTM parameters

  • Someone arrived through an external app link that doesn't include your UTM parameters

They didn't subscribe through a Form or Landing Page

Attribution is captured only at signup on a Form or Landing Page. Subscribers added another way—through the API, an import, or the Creator Network—won't have attribution data.

There's no referrer

Kit needs a referring page to attribute a subscriber to. There won't be one if your tracked link is the first page someone opens in a new browser window, tab, or session.

A technical restriction is blocking it

Attribution data can't be captured if your link:

  • Sits on a page with a restrictive referrer-policy header in its code, or

  • Has a rel="no-referrer" attribute in its code.

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