Sometimes subscribers complain. "Complained" means the subscriber marked one of your emails as spam or junk.
When a subscriber flags an email as spam from their inbox, they are marked as "Complained" on your list. From then on, they won't receive future emails from you.
You'll see this "Complained" status in the subscriber's profile:
You'll also see "Complained" when you are searching for a subscriber on the Subscribers page:
On the Subscribers page, you can use the Status dropdown menu to filter subscribers whose status is "Complained."
How do I know which email a "Complained" subscriber marked as spam?
You can see which email was marked as spam by going to the "Complained" subscriber's profile.
The profile's Emails tab shows the emails you've sent to the subscriber. The email they marked as spam has a "Complained" icon to its right. (Hover over the icon, and the word "Complained" will appear.)
NOTE: If you’re seeing a lot of subscribers complaining from a particular email, try adjusting your content strategy or subject lines.
What if someone marked my email as spam by accident?
These things happen! If a subscriber reached out to say they made a mistake (or they’re wondering why they've stopped receiving your emails), and gave you written consent to continue receiving your emails, let us know! We can help reactivate them for you.
Am I paying for Complained subscribers?
Complained subscribers don't count against your list total or toward your bill. We charge you for only those subscribers you're allowed to email!
So, you don't need to take action with Complained subscribers, including deleting them.