NOTE: Before proceeding with this article, please check out our general Form embed troubleshooting steps here.
That article covers several common issues that could prevent your Form from displaying, regardless of its format.
For this article, we'll assume you've already attempted those basic troubleshooting steps, and that your issue still persists.
How to troubleshoot display settings for modal, slide-in, and sticky bar Forms
These formats have some extra display settings to configure, and some of these can inadvertently prevent the Form from being displayed while testing.
Here's what to look out for.
☝️ Remember to re-test your Form between each step!
1. Check how often your Form is set to display
Since these Forms show up over your site content, we give you the option to show them to your subscribers only every X number of days to prevent them from becoming too intrusive.
By default, these Forms are set to show once every 15 days. This means that after you see your Form once, we won't show it to you again for another 15 days. This can cause confusion while testing if you're not aware of it, and are left wondering why your Form stopped showing up after you've seen it once.
Luckily, it's easy to verify whether this is the issue you're experiencing. Simply visit your site from a private browsing/incognito window.
If your Form appears, you can rest assured it'll appear to new site visitors as well.
How to check how often your Form is set to display
First, click Settings from the Form builder toolbar:
Then, go to the How often should a visitor see this? setting at the bottom of the General settings.
If you want your Form to display every time a visitor reaches the page upon which it is embedded, set this setting to 0 days.
We don't normally recommend doing this because displaying a pop-up every time someone visits your site can be intrusive. However, it might make sense in certain situations.
For example, you might want to temporarily set a Form to show once every 0 days while you're testing it. This way, you don't have to keep checking from an incognito window. Just remember to change the setting back to the correct value once you're done.
2. Check the circumstances under which you have your Form set to display
These settings are located on the same screen as above:
Double-check that you have the correct option selected here, and that you're attempting to trigger your Form to display under the correct circumstances:
Exit Intent will cause the Form to display when we detect the visitor is about to leave the page. Since this is based on mouse cursor placement, exit intent may not work reliably on mobile devices. (We cover this more in the next section.)
Scroll percentage will cause the Form to display once the visitor has scrolled a set percentage down the page.
Timing will cause the Form to display once the visitor has been on the page for a set number of seconds.
NOTE: Exit Intent will not show as an option for sticky bar Forms.
3. Check the devices on which you have your Form enabled
This option is also located on the same screen:
You can choose to show your Form on All Devices, Mobile Devices only, or Desktop only. Make sure you've configured this setting based on the device you're testing your Form on.
Still having trouble?
Please reach out to us with:
The name of the Form (as displayed on the Landing Pages & Forms page in your account),
The URL on which it should be embedded, and
A description or screenshot of how you embedded it.