Running into a hiccup? Find quick solutions to get you back on track.

Troubleshooting

Here are a few tips for your Gumroad + Kit integration!

Gumroad: Troubleshooting

Helping you solve for some common issues within the Kit Stripe Integration

Stripe Integration: Troubleshooting

A few tips for your integration with Kit & Samcart!

Samcart Integration: Troubleshooting

Here are a few tips for solving your questions with Kit & Gravity Form!

Gravity Form: Troubleshooting

If your setup with Leadpages isn't working, here are a few helpful things we recommend!

Leadpages: Troubleshooting

Here are common Teachable troubleshooting tips we recommend if you're experiencing issues with the integration!

Teachable: Troubleshooting

Below are some common troubleshooting tips for Kit and Squarespace!

Squarespace: Troubleshooting

What to do if your Kit Forms or Landing Pages aren't showing up for selection in our WordPress plugin.

WordPress: Kit Forms and Landing Pages not showing

WordPress 404 errors and how to get rid of them.

WordPress: 404 Error troubleshooting

WordPress: Troubleshooting

How to determine if other plugins or themes on your WordPress site are conflicting with Kit's WordPress plugins.

WordPress: Testing for conflicts

Apps Troubleshooting

How to resolve issues with images getting cut off or cropped once uploaded and/or when viewed on particular screen sizes.

Troubleshooting: Form & Landing Page Image Cropping

If your Kit Form isn't displaying after being embedded on your website, here are the first things to check for.

Troubleshooting: Forms not displaying (general)

CSS snippets to help override common styling conflicts on forms.

Troubleshooting: Form Styling

Common issues that can prevent your subscribers from being able to access the URL linked from your confirmation email, and how to resolve them.

Troubleshooting: Confirmation email links

Common issues & resolutions for why your modal, slide-in, or sticky bar Form may not be displaying once embedded on your website.

Troubleshooting: Forms not displaying (modals, slide-ins, and sticky bars)

How to resolve common confirmation download issues.

Troubleshooting: Confirmation downloads

If your custom domain is showing as unverified after you added our DNS records to your host provider, here's what to check for.

Troubleshooting: Custom domain not verifying

Troubleshooting guides for Forms & Landing Pages

Forms & Landing Pages

Common issues that cause errors when importing or uploading a CSV file of your subscribers, and how to resolve them.

Troubleshooting: Importing subscribers (pre-import)

Explanations and resolutions for issues that occur after your subscriber import is complete, such as reporting discrepancies or delays.

Troubleshooting: Importing subscribers (post-import)

Get your subscribers exported correctly and fixes on common issues.

Troubleshooting: CSV export errors

Here's what to check if you have subscribers "waiting" in a Visual Automation.

Troubleshooting: Subscribers waiting in a Visual Automation

Common reasons why your custom fields on forms or landing pages aren't populating data correctly.

Troubleshooting: Custom fields in Kit

How to resolve common causes of why your Link Trigger might not be firing or working correctly.

Troubleshooting: Link Triggers

What to check if an automation rule in your account is disabled and you can't enable it.

Troubleshooting: Disabled Automation Rules

Resolutions to common issues affecting the processing of bulk actions on subscribers in your Kit account.

Troubleshooting: Bulk actions

Troubleshooting guides for Automations & Subscribers

Automations & Subscribers

What to look for if your Email Sequence seems to be stuck, and how to fix it.

Troubleshooting: Why isn't my Email Sequence sending?

How to resolve common issues with custom email templates built using our HTML editor.

Troubleshooting: HTML Email Templates

What to look for if your opt-in's confirmation email isn't being delivered to you or your subscribers.

Troubleshooting: Confirmation email not sending

If you're seeing a syntax or merge tag error message in your Broadcast or Email Sequence, here's how to resolve it.

Troubleshooting: Syntax Errors

If one or more of your subscribers didn't receive your Broadcast email as expected, here's what to look for.

Troubleshooting: Subscriber didn't receive a Broadcast

Troubleshooting steps on Creating & Sending Emails

Creating & Sending Emails

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{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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