If you're having trouble with your RSS feed automation, below are some common troubleshooting tips that may help.
NOTE: Be sure to check out our full guide to setting up your RSS feed connection!
RSS isn't pulling in a new feed
There are a couple of settings to check here:
Is the RSS set to single post or digest?
Is it set to generate more often than just once a week? (Any hiccups may cause the weekly window to get skipped.)
The RSS feed connection can take up to a couple hours to create the post information, and we usually process things to create a draft Broadcast within 30 minutes of when we detect the feed update.
The RSS feed isn't working
First, check to see if the URL is loading correctly. When you load the RSS URL directly into the browser, does it actually load the information?
If the answer is no, or something doesn't look correct, the URL might be wrong.
The title information is incorrect or the post doesn't show the full feed (or something similar)
The system will process whatever the RSS pulls, so if that's how it comes out, that's likely what the RSS is set to produce and we can't override this.
The best option might be to check and see if you can change your RSS setting, or create a draft (i.e. not send automatically) and modify as you prefer.
"Your configuration is not valid" error message
Sometimes, you might get this error message when configuring their RSS feeds, even when you know your feed URL is valid.
This can happen when you use a service for WAF/DDoS protection. In this case, you can request that Kit 's public IPs be allowlisted. Here's the list of our public IPs to allowlist:
18.218.244.8/3218.220.10.221/3218.220.98.201/32