Encountering an issue trying to run a bulk action on your subscribers?

The resolution is likely in this article. Here we'll go over the most common hiccups that may occur when attempting to perform a bulk action on multiple subscribers at once.

Let's dive in!

Bulk action is only being performed on 30 subscribers at a time

You likely have only selected the first page of subscribers in a particular subset of your list, rather than all of the subscribers in that group.

To resolve this, after clicking the top checkbox to select all subscribers on the page, ensure you also click the blue bar that pops up confirming whether you want to select everyone in the group (i.e. in the tag/segment, etc.).

Here's what that process looks like:

If you skip clicking the link in the blue bar, only the 30 subscribers on the current page will be selected.

Make sure you have the subscribers you want to perform the bulk action on selected before you click the dropdown. Alternatively, if you've already ensured subscribers are selected but the button remains grayed out, try clearing your browser's cache and cookies or switching to a private browsing mode. Sometimes, refreshing the page or logging back into your account can resolve the issue.

Only one bulk action can be processed in your Kit account at a time, and sometimes it takes a bit of time for one to finish processing before you're able to start another. For large subscriber groups (e.g., 10,000+), the processing time may take several hours. During this period, the 'Bulk Actions' dropdown remains disabled, but a notification or email will confirm when the task is complete.

For smaller actions, by the time you refresh your page it may already be done, and the dropdown re-enabled! But if not, you can check on the status of a bulk action by clicking this circle icon in the top bar of your account:

Once a bulk action has completed processing, refreshing your browser will automatically re-enable the dropdown. 💪

[insert action here] is not available as a bulk action

All actions currently supported as bulk actions will be listed in the bulk action dropdown. Some actions are only available on an individual subscriber basis at this time.

For the most part, the availability of bulk actions also doesn't change across different places in the app; the list will remain the same wherever you attempt to perform a bulk action from. However, there is one exception: accessing the bulk actions menu from within a visual automation will give you the option to remove subscribers from that automation. This is the only "unique" bulk action right now, but we may add more in the future!

Web Browser or Cache Issues

Sometimes browser-related issues can interfere with the 'Bulk Actions' functionality. To troubleshoot:

Clear your browser's cache and cookies.
Use an incognito or private browsing mode.
Switch to another browser to test compatibility.
Refresh the page or log out and back into your account.

Specific Scenarios and Actions

Exporting Subscribers

To export subscribers:

Click the top checkbox to select all on the page.
Confirm selection for all pages using the blue bar's link.
Access Bulk Actions → Export and wait for the notification confirming completion.

Deleting Subscribers

Similar to exporting, delete all subscribers by selecting them across all pages via the blue bar confirmation link, then proceed with Bulk Actions → Delete.