Common issues that cause errors when importing or uploading a CSV file of your subscribers, and how to resolve them.

Troubleshooting: Importing subscribers (pre-import)

Explanations and resolutions for issues that occur after your subscriber import is complete, such as reporting discrepancies or delays.

Troubleshooting: Importing subscribers (post-import)

Get your subscribers exported correctly and fixes on common issues.

Here's what to check if you have subscribers "waiting" in a Visual Automation.

Common reasons why your custom fields on forms or landing pages aren't populating data correctly.

How to resolve common causes of why your Link Trigger might not be firing or working correctly.

What to check if an automation rule in your account is disabled and you can't enable it.

Resolutions to common issues affecting the processing of bulk actions on subscribers in your Kit account.

Troubleshooting guides for Automations & Subscribers

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you