How to resolve common incentive email link issues 🔗
Here's what to check if your subscribers are reporting errors when clicking the link in your incentive email.
Where to find your incentive email link
First, click Settings from the top of the Form or Landing Page builder. Here's how it looks for the Form builder:
Then, click Incentive from the sidebar. Your current incentive email link will be in the field under the URL option:
By default, we will input our confirmation link in this field, which will send your subscribers to a page that looks like this:
You are welcome to keep using this page, but please note that it cannot be edited. Alternatively, you may replace that URL with your own (such as a thank you page on your website).
Incentive email link troubleshooting steps
1. Ensure the link includes the http:// or https:// in front of it
For example, instead of just app.kit.com/confirm-subscription, enter https://app.kit.com/confirm-subscription in the URL field.
NOTE: Whether to use http:// or https:// depends on whether your site has SSL configured. Using https:// without SSL configured will result in security errors.
2. Ensure the link is publicly accessible
To verify this, try visiting the link you entered in the URL field from a private browsing/incognito window.
If it is a publicly accessible link, it should resolve successfully on a private browsing window. In other words, you should be able to view your page with no issues.
If the link doesn't work, check the privacy settings of the page it links to. For example, is the page still in draft mode?
Security errors
If your subscribers get a security error in their browser when clicking your incentive email's link (such as This site cannot provide a secure connection), please reach out to us with a screenshot of the error.
Alternatively, if these steps don't solve the issue you're experiencing, reach out to our team with your Form or Landing Page's name and a description of what you or your subscribers experience when clicking the incentive email's link.