Solution #1: Subscriber export emails are sent to your Kit account's login email address. If you don't see the subscriber export email in your inbox for this email address, move to the next step.

Solution #2: The email has not come through yet. If for some reason, your email provider is bouncing the email back, our server will try again, which will delay the email from showing up in your inbox. If you've refreshed your inbox and the email still isn't there, move to the next step.

Solution #3: Your email may have received a suppression, which will need to be removed by our team. Contact support at [email protected] and provide your account email and where the export should be delivered.

The subscriber export file is available for only five days from the time of the export. If it has been longer than five days, simply rerun the export.

Yes. Subscriber exports include this information by default:

To learn more about exporting your subscribers, check out our tutorial below:

How to export subscribers in Kit