Sometimes, it becomes necessary to block a subscriber from receiving your emails.
Perhaps you have a subscriber who won’t stop harassing you, or who even tries to steal your email content.
Whatever the reason, you can use our handy blocking feature to prevent certain subscribers from receiving your emails.
What happens when you block a subscriber?
Blocked subscribers won’t be notified about the block, and the block lasts until you unblock them.
If you lift the block, the subscriber will have to resubscribe to receive your emails again.
Keep reading to learn:
How to block and unblock subscribers,
How to view your blocked subscribers,
Differences between blocking and manually unsubscribing subscribers, and more.
How to block a subscriber
To block a subscriber, go to their subscriber profile. Scroll down the page, and click Block in the left sidebar.
And that’s it!
The subscriber’s status will change to Blocked, and they won’t receive any new emails from you.
All their existing historical data (such as the emails you previously sent them) will be retained in your account for your records.
View your blocked subscribers
View a list of your blocked subscribers on the Subscribers page.
Click the Confirmed Subscribers dropdown menu at the top of the Subscribers page (below the Subscribers graph), followed by the “Blocked Subscribers” option.
How to unblock a subscriber
To unblock a subscriber, go to their subscriber profile. Scroll down the page, and click Unblock in the left sidebar.
This will change the subscriber’s status from Blocked to Cancelled. However, your newly unblocked subscriber won’t receive emails from you until they resubscribe.
FAQs
What’s the difference between blocking, manually unsubscribing, and deleting a subscriber?
When you manually unsubscribe a subscriber, they will no longer receive your emails. However, they can resubscribe to continue receiving your emails anytime. Their historical data will also remain in your account.
On the other hand, when you block a subscriber, they will no longer be able to receive your emails. However, their historical data will still be kept in your account. Blocked subscribers can receive your emails only if you unblock them and they resubscribe to your email list.
If you delete a subscriber, they will be completely removed from your account, along with their historical data. However, they can still resubscribe to receive your emails.
Check out our other guide for more info on manually unsubscribing and deleting subscribers.
Can I preemptively block someone from joining my email list, even before they’ve subscribed?
Yes, you can, if you know their email address. Simply add them as a subscriber before blocking them using the steps above.
Will blocked subscribers be notified about the block?
No. This information will be kept private within your account.
What will a blocked subscriber see when they try to subscribe to my email list?
When a blocked subscriber tries to subscribe, they'll go through your post-subscribe flow as per usual. For example, they might see your success message or be redirected to another page.
However, they won’t actually be subscribed to your email list.
Will I be charged for blocked subscribers?
No, you won’t! If you don’t want a subscriber to receive your emails, we don’t want to charge you for them either.
Key takeaways
If you don’t want a subscriber to receive your emails, you can block them.
Blocked subscribers won’t be notified they’ve been blocked. They also won’t be able to receive your emails until you’ve unblocked them.
You can view a list of your blocked subscribers and unblock them anytime.
You won’t be billed for blocked subscribers.